Application crashes or exits after protection

Please check that:

• The unprotected application functions correctly under the same test conditions
• No manual modifications have been made to the protected application after protection
• The correct signing and extraction process has been followed (follow the instructions in this Support page and/or the readme file included in the protected package)

If the above does not resolve the issue, then raise a Support ticket including:

• The Build ID for the relevant protected app
• Full details on when the crash happens, for example:
  • On app launch
  • On GUI interaction (provide details)
• Details on any specific environmental conditions, for example:
  • Only crashes on certain device types or iOS versions
• Any other information that might help Verimatrix reproduce the issue