Your users can log in with standard email and password, but you can increase your account security by having your users enable Multifactor Authentication or by integrating Verimatrix Platform with your organization's SSO.

This section describes the functions for management of the users with access to your account, and the permission controls available.

Account Dropdown

To open the account dropdown menu, click the icon with your initials in the top right-hand side of the window.

This also displays your current account role, for example, Customer Admin.

This dropdown gives access to:

• User Management - see and update the registered account users
• Account information - see and update information for the account

User Management

View All Users

Opening the User Management window displays all information on all users registered to use the account.

Delete or Edit Users

Customer Admin users only.

NOTE If your organization has enabled SSO (single sign-on), you cannot delete users on this page who are managed through your external Identity Provider (IdP). Use your IdP’s application to delete those users.

Delete users by clicking the trash icon or edit their account details by clicking the pencil icon. These options are grayed out for the account that is currently logged in.

Add Users

Customer Admin users only.

NOTE If your organization has enabled SSO (single sign-on), you cannot add users through Verimatrix Platform. Use your IdP’s application to add users.

Add new users by clicking Add User at the top left of the User Management panel:

The Permissions section at the bottom allows control over:

• Monitoring - whether the user can access the dashboard to view monitoring data
• Manage App Instances - whether the user has update permissions on registered apps
• Manage API Keys - whether the user has read only or full permission on the API keys

Monitoring Only

If the selected User Role is Customer User, the Monitoring Only permission also becomes available:

Select Monitoring Only to limit the user to use of monitoring dashboards only. An account with Monitoring Only permission can remain logged in for 8 hours without needing user input.

Account Information

Opening the Account Information window will display two tabs - Profile and Subscriptions.

The Profile tab displays User Information for the currently logged in user account:

The Subscriptions tab displays subscription information for the account. From here, request an upgrade by clicking Request Upgrade.