Client Status Codes: Widevine
The below table provides the status codes and their descriptions, expected UI behavior (if applicable), and comments to include if you report the error to Verimatrix Customer Care.
| HTTP Error Code | Message | Description | MDRM Error Code |
|---|---|---|---|
| 400 | Key ID could not be parsed into a valid UUID | The Key ID is either missing or not in UUID Format in the encoded JWT token sent via the header of the License Request. | MDRM-703 |
| 400 | Key ID should not be empty | MDRM-720 | |
| 401 | Authorization token is required | The Authorization token itself is missing in the header of the License Request. | MDRM-701 |
| 401 | Failed to decode JSON web token; malformed | The Authorization token in the header of the get License request is incorrect. | MDRM-702 |
| 403 | Widevine reports device is revoked, but override is allowed (Error 127) | The Widevine license server parsed the license request and identifies the device as being revoked, but it allows the revocation to be overridden. To override the revocation, the override_device_revocation policy setting must be included and set to true in the JWT generated by the middleware. | MDRM-716 |
| 403 | Widevine reports device is revoked, override not allowed (Error 175) | MDRM-718 | |
| 404 | Failed to resolve encryption key for organization | MDRM-704 | |
| 404 | Requested content encryption key does not exist | This error is seen as a result of MDRM-806 being returned from VKM. No content key is found for the requested content. | MDRM-717 |
| 404 | An error occurred while retrieving Widevine DRM information from the database | The get License request is sent without Widevine DRM being provisioned for that specific org Id. | MDRM-705 |
| 500 | Unexpected Widevine HTTP status code when retrieving certificate | MDRM-706 | |
| 500 | An error occurred while retrieving certificate from Widevine | MDRM-707 | |
| 400 | The license challenge blob generated by client is invalid | The license request was sent with an invalid license challenge blob. | MDRM-721 |
| 400 | Widevine failed to parse license request | The Widevine license server failed to parse the encrypted license request generated by the client CDM. This is a generic parse error for cases other than revoked devices. | MDRM-708 |
| 500 | An error occurred while parsing request with Widevine | There are issues connecting to the Widevine license server. | MDRM-709 |
| 500 | An error occurred while retrieving key from Widevine | MDRM-710 | |
| 500 | Unexpected Widevine HTTP status code when retrieving license | MRDRM-711 | |
| 500 | An error occurred while retrieving license from Widevine | MDRM-712 | |
| 500 | Unexpected Widevine HTTP status code | MDRM-713 | |
| 500 | Widevine failed to process request | MDRM-714 | |
| 500 | An unexpected error occurred while processing the request | Generic Error | MDRM-700 |
| 500 | An error occured while retrieving encryption key from backend service | MDRM-715 |
Updated over 1 year ago
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